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Shipping & Delivery

PAYMENT:
All prices are included 21% VAT (Dutch rate). Prices do NOT include shipping costs.
You will receive an e-mail notification of your order with total billing information including the shipping costs.

CREDIT CARD
We offer you several payment options to complete your order. You can also use your CREDIT CARD. If you wish to do so please send us an email.
We will send you a payment request for the amount you have to pay through Paypal, however you don't need to have a Paypal account to fullfill your order!
After receiving our payment request de-flag the 'pay with Paypal' option and flag the 'Pay without Paypal' option!
When doing so you have to possibility to click on the CREDIT CARD/ MASTER CARD logo and proceed like you are used to. 

ORDER CANCELLATIONS:
You may cancel your order within 7 days after having fulfilled your payment.
To do so, simply send an e-mail with your payment details (name, shipping address and item description).
After these 7 days cancellations will not be accepted any more.


In case your order is already shipped:
You simply refuse the delivery of your order. In that case, your order will be returned and we will proceed a refund.
It might be that the courier is charging you a fee for refusal. Atelier Ingeborg Steenhorst cannot be hold responsible for the payment of this fee.
If you have already received your order, please contact me within 7 days after the delivery, prior to return your product.


Refunds will be made within 30 days of receiving the returned item and will be made by paypal refund policy or bank transfer.
Refunds will exclude the shipping costs of the order. Possible costs of transaction for the refund will also be deducted from the amount refunded.




RETURNS & REFUND:
In case the item is not suiting your satisfaction you can send it in return.
However, please follow the return procedure and contact Atelier Ingeborg Steenhorst prior to the return of your parcel:


Every item is provided with a seal-card. In case the seal-card is removed, a return of the item will not be accept!

Gowns and evening dresses and adult fancy dress costumes can only be returned by post.

Please return these with their hangers, protective coverings, carriers and wherever possible, in the original outer packaging.

Returned goods will only be accepted when aproved and signed for by Atelier Ingeborg Steenhorst.
Once a returned parcel is received in good order with seal-card, you will be refunded.
Returned products that are not following this procedure won't be refunded in any case.


Refunds will be made within 30 days of receiving the returned item and will be made by paypal refund policy or bank transfer.
Refunds will exclude the shipping costs of the order. Possible costs of transaction for the refund will also be deducted from the amount refunded.



PRODUCTS EXCLUDED FROM TE RETURN / REFUND POLICY:
At Atelier Ingeborg Steenhorst we offer a 'goodwill' policy. This is in addition to your legal rights. As it is a discretionary policy, there are some exclusions:

  • Made to measure orders
  • Gifts and personalised items
  • Earrings
  • Lingerie (not including corset or bustier tops)
  • Non-Ingeborg Steenhorst branded fashion styling products
  • Gift cards
  • Any products with a seal-card, where the seal-card is broken
These products can only be returned in accordance with your legal rights (for example, if they are not fit for purpose or not as described).



SHIPPING:

Fascinators and headpieces will be delivered to you in a hard cover hat case.
All other items like accessories, jewellery or clothing will be delivered in appropriate packaging.

Your order will be send within 7 working days after receiving your payment.

All packages are dispatch via Dutch Post Service. All items will be shipped with Track & Trace.
By option you can select a registered/insured shipping service. The shipping destiny determines the shippingcosts. Below you can find an overview for shipments below 2kg.

€6,95   - Shipments inside The Netherlands
€13,00 - Belgium, Danmark (excl. Faeröer Islands en Greenland), Germany, France (incl. Corsica en Monaco), Italy (excl. San Marino en Vatican City), Luxembourg, Austria, Spain (incl. Balearen, excl. Canary Islands), England, Scotland (excl. Gibraltar, Guernsey en Jersey), Sweden.

€18,50 - Bulgary, Estland, Finland, Hongary, Ireland, Croatia, Letland, Litouwen, Poland, Portugal (incl. Azoren en Madeira), Romania, Slovenia, Slovakia, Czech Republic.

€19,30 - Albania, Andorra, Bosnië-Herzegovina, Canarische Islands, Cyprus, Faeröer Islands, Gibraltar, Greece, Greenland, Guernsey, Iceland, Jersey, Kroatië, Kosovo, Liechtenstein, Macedonia, Malta, Moldavia, Montenegro, Norway, Ukraine, San Marino, Serbia, Turkey, Vatican City, White-Russia, Switzerland.

€24,30 - Rest of the world incl. Russia.

EXTRA OPTIONS:

+ €1,65 - Registered Shipping / signature on delivery - online tracking - insured max €500
+ €7,50 - Registered Shipping / signature on delivery - online tracking - insured max €5.500

In some cases an order can be received on location. For active possiblities check the Extra Sending Options in the payment module in the shop!



RISK OF LOSS:
The risk of loss or damage to parcels pass on to the carrier upon delivery to the carrier. In case of damage or loss Atelier Ingeborg Steenhorst cannot be hold responsible.